Our Commitment
to Service
At Dalumi, purchasing a diamond is more than a transaction - it's the start of a lifelong relationship. Our commitment extends beyond selling exquisite diamonds to providing comprehensive service and support, ensuring every aspect of your experience is seamless and satisfying.
We hold sacred the integrity and reliability of every relationship with partners, suppliers, and clients. Choosing Dalumi means gaining a trusted partner dedicated to fulfilling all your diamond needs, both before and after your purchase.
Our Team
While we deal with one of nature’s rarest and most precious materials, our true treasure lies in our human capital. Our expert team is the cornerstone of our commitment to service. Professionally trained and highly experienced, they share our passion for dedicated, personal, and professional service.
Our team is diverse in ethnicity and gender, with many members advancing from entry-level positions to significant roles, reflecting their professional growth within the company.
Dalumi takes pride in providing localized service globally, ensuring our response is swift and tailored to meet the specific needs of each market and customer. This diversity and commitment to professional growth are key to maintaining the highest standards of service and excellence.
Global Reach, Local Touch
Dalumi’s network spans key global locations, merging localized service with universal standards. Since the 1990s, we have grown into a worldwide entity with operations in Europe, America, and Asia.
Our offices in New York, Los Angeles, Canada, China, Hong Kong, and India allow us to tailor our services to meet the diverse needs of our clientele, ranging from small independent stores to the world’s most prestigious luxury chains. Our local teams are deeply familiar with their markets, catering to your unique preferences and needs with precision and care.
Each location ensures the Dalumi standard of excellence, no matter where you are. Our global reach, combined with a personal touch, ensures that we can provide the best service, regardless of your location.
Lifetime Commitment
At Dalumi, we are dedicated to supporting you at every stage of your journey. Our unwavering service commitment is grounded in the enduring quality of our products and the importance of building trust. Reliability and integrity form the foundation of our professionalism; we strive to provide not just top-quality products, but a lasting experience that aligns with our core principles.
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We warmly invite you to experience the Dalumi difference—where service is not just a department but an integral aspect of our identity.
